Send us an email to help@papierniczeni.pl. You can also forward your payment via bank transfer to:

Magdalena Konik-Machulska
ul. św. Jacka 44, 30–364 Kraków
Poland
Account Number: PL 04 1950 0001 2006 0011 0211 000
Bank Name: Bank Pekao
Swift Code: PKOPPLPW

The InPost system automatically matches parcel lockers to the address entered in the first step, but unfortunately not all lockers are always shown. If yours isn't on the list, go back to the first step and enter the number or address of your preferred parcel locker in the order notes.

We want you to enjoy our products without any delay, so completed orders are dispatched within 48 hours. National deliveries are usually made on the next day after shipping. The delivery time for international orders may vary and take up to several working days depending on the country of destination. To request express shipping, send us an email to help@papierniczeni.pl – we’ll do our best to deliver your products as soon as possible.

It is likely the email address provided was incorrect or an error occurred in our system. Please send us and email to hej@papierniczeni.pl and we will check that your order has been registered.

All products that can be added to the shopping cart are available from stock. If a product is out of stock and we are waiting for delivery, it will be marked as “SOLD OUT” in the top left corner of the product image and cannot be added to the cart. To be notified via email once the product is available in stock, use the "Notify Me When Available" button on the product page.

All products shown in the online Store are available in our Showroom in Krakow. If a product is out of stock and we are waiting for delivery, it will be marked as "SOLD OUT" in the top left corner of the product image and cannot be added to the shopping cart.

Visit our Returns & Claims page for more information.

Send us an email to help@papierniczeni.pl and attach a picture of the defective/damaged product. We will get back to you with the best solution to resolve the problem.

Yes. We offer ink cartridges and refills for all products in our Store. Links to matching accessories are available in the description of individual products (fountain pens, roller pens, or ballpoint pens).

Send your inquiry with order specification to hej@papierniczeni.pl. We will always try to accommodate your request and provide a quotation.

Yes, we do! Just add products to your cart, head on the checkout, and you will be able to pick your country of destination.

The parcel number is included in the shipment confirmation email. To track your parcel, simply key in your tracking number in a courier parcel tracking service. If you encounter any problems with your delivery, send us and email to help@papierniczeni.pl. We are here to help!