Terms of service
I. GENERAL PROVISIONS
1. Papierniczeni online store, hereinafter the Seller, operating at the internet address www.papierniczeni.com, hereinafter the website, is run by: VIVID STUDIO Magdalena Konik-Machulska, ul. st. Jacka 44, 30-364 Kraków, EU VAT ID PL6762305095.
2. Contact with the Seller is possible via the e-mail address: hej@papierniczeni.pl. In the case of returns, exchanges or complaints about the goods, please contact us by e-mail at help@papierniczeni.pl
3. The contract is concluded in English, in accordance with Polish law and these regulations.
4. The Seller sells goods via the Internet.
5. The Seller offers only original goods, brand new, free from known physical and legal defects and legally introduced into Poland.
6. The Seller carries out orders in the territory of Poland and abroad, in accordance with the Customer's choice.
7. The technical condition necessary to use the services of the Seller is access by the Service Recipient / Customer to a computer, web browser and the Internet.
II. ACCEPTING ORDERS
1. Orders from customers are accepted only via the website www.papierniczeni.com
2. In order to place an order, the Buyer should perform at least the following steps, some of which may be repeated many times:
a. adding a product to the basket,
b. selection of the type of delivery,
c. choosing the type of payment,
d. placing an order in the store by using the "Buy and pay" button.
3. After placing the order, the Customer will receive feedback, further confirmation, containing min. order number via e-mail to the e-mail address provided in the order form. The confirmation in question is a guarantee that the order has been placed correctly and has been delivered to the Seller.
4. The conclusion of the contract with the customer takes place at the time of placing the order.
5. The customer has the right to make changes to the order or withdraw the order by contacting the Seller by e-mail (hej@papierniczeni.pl) until he receives the information confirming the shipment by the Seller by e-mail.
6. If the goods are unavailable, the Seller informs the Customer about this fact by e-mail, as well as about his right to withdraw from the contract.
III. PRICES OF GOODS
1. All prices of goods offered by the Seller are given in EUR and include VAT (if applicable).
2. Prices do not include information on delivery costs, about which the customer will be informed when placing the order.
3. The price given in the online store for each product is binding on the Parties at the time of placing the order by the Customer.
4. Possible delivery costs are indicated when placing the order and they depend on the method of delivery chosen by the Customer.
IV. FORMS OF PAYMENT
1. The Seller provides the Customer with the following methods of payment for the order:
a. with Visa, Mastercard, American Express, Apple Pay
b. via PayPal
c. via Google Pay
d. Payment by bank transfer to the seller's bank account. Account number: PL04195000012006001102110005
Account holder: VIVID STUDIO Magdalena Konik-Machulska
bank name: Bank Pekao
SWIFT Code: PKOPPLPW
2. The payment deadline is 5 business days from the date of receipt of the confirmation. After this date, the reservation of goods will be canceled. In the case of card payments, the order processing time starts from the moment of obtaining a positive transaction authorization.
V. COMPLETION OF ORDERS
1. Execution of the order begins after the payment for the ordered goods is credited to the account or after the confirmation of the positive completion of the payment in the event of choosing a payment method other than traditional transfer.
2. The ordered goods are sent to the customer within 1-2 business days from the date of receipt of payment.
3. The ordered goods are sent to the customer via courier.
4. The address indicated by the Customer in the order form is considered the delivery address.
VI. COMPLAINTS
1. The customer has the right to file a complaint.
2. Notification of the intention to complain about the goods is made by contacting the Seller via e-mail (help@papierniczeni.pl) and sending the goods to the address provided in the response to the notification.
VII. EXCHANGE OF GOODS
1. The Seller allows customers to replace the purchased goods within 10 days from the date of its delivery, if the customer, after receiving the goods in accordance with the order placed by him and corresponding to the content of the concluded contract (goods of full value), finds that the goods do not correspond to him. In such a situation, the Customer has the right to exchange the purchased goods for another.
2. Notification of the intention to replace the goods is made by contacting the Seller via e-mail (help@papierniczeni.pl) and sending the goods to the address provided in the response to the notification.
3. If the goods selected by the Customer under the exchange will be unavailable, the Seller will inform the Customer about this fact by e-mail, via the e-mail address provided by the Buyer in the order form.
VIII. WITHDRAWAL FROM THE CONTRACT / RETURN OF THE GOODS
1. The customer has the right to withdraw from a distance contract without giving a reason and without incurring costs.
2. The return request is made by contacting the Seller via email (help@papierniczeni.pl) and sending the product back to the address provided in response to the request. This message is considered an official declaration of withdrawal from the contract.
3. The deadline to withdraw from a distance contract is 21 days from the delivery of the item, and it is enough to send a statement before its expiry to meet the deadline.
4. The Seller shall immediately confirm to the Customer by e-mail (provided at the time of concluding the contract and otherwise, if provided in the submitted statement) receipt of the declaration of withdrawal from the contract.
5. In the event of withdrawal from the contract, the contract is considered void.
6. The goods should be returned immediately unchanged.
7. The customer is obliged to pack the returned goods in a way that prevents its destruction during shipment.
8. The goods should be returned by sending the goods to the Seller's address:
PAPIERNICZENI
Magdalena Konik-Machulska
ul. Limanowskiego 18
30-534 Krakow
9. The customer is obliged to return the item to the Seller immediately, but not later than 21 days from the date on which he withdrew from the contract. To meet the deadline, it is enough to return the items before its expiry.
10. The customer returns the items that are the subject of the contract from which he withdrew at his own expense and risk.
11. The customer is responsible for reducing the value of the item being the subject of the contract, and resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
12. The Seller shall immediately, not later than within 14 days from the date of receipt of the declaration of withdrawal from the contract submitted by the Customer, return to the Customer all payments made by him minus the initial delivery costs.
13. The Seller shall refund the payment using the same method of payment as used by the Customer, unless the Customer has expressly agreed to a different method of payment, which does not involve any costs for him. If there is a need to return funds for a transaction made by the Customer with a payment card, the Seller will be refunded to the bank account assigned to the Customer's payment card.
14. The Seller may withhold the reimbursement of the payment received from the Customer until the item is returned or the Customer provides proof of its return, depending on which event occurs first.
15. The customer is not entitled to withdraw from the contract: in which the price or remuneration depends on fluctuations in the financial market, over which the Seller has no control, and which may occur before the deadline to withdraw from the contract; in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs; in which the subject of the service is an item that deteriorates quickly or has a short shelf-life; in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery; in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items; in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery; for the delivery of digital content that is not recorded on a tangible medium, if the performance of the service began with the Consumer's express consent before the deadline to withdraw from the contract and after informing the entrepreneur about the loss of the right to withdraw from the contract; for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts.
IX. PERSONAL DATA PROTECTION
1. The administrator of personal data processed in connection with the implementation of the provisions of these regulations is the Seller. Personal data is processed for the purposes, to the extent and based on the principles set out in the privacy policy published on the website of the online store. Personal data is protected in a way that prevents access by third parties. Providing personal information is voluntary. Each person whose personal data is processed by the Seller has the right to inspect their content and the right to update and correct them.
X. FINAL PROVISIONS
1. In matters not covered by these regulations, the provisions of the Civil Code and the provisions of the Act on specific terms of consumer sales shall apply.
2. The information on the website of the store does not constitute an offer within the meaning of the Civil Code. By placing an order using the mechanisms available on the store's website, the customer submits an offer to buy a specific product under the conditions specified in the product description.
3. The Seller does not accept any COD shipments.
4. All shipments are controlled by the Seller. If the Customer receives a shipment with damaged packaging, indicating interference by third parties, the Customer should refuse to accept such a shipment.